Why am I seeing this warning?
We show this warning when the information provided entered doesn’t fully match the details we receive from the bank.
To keep things secure, we compare:
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Full name
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Social Security Number (SSN)
with the information returned by the connected bank account.
What kind of mismatches can trigger this?
There are two main reasons:
1. Name mismatch
The name entered in the application doesn’t exactly match the account holder’s name at the bank.
This can happen due to:
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Spelling differences
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Missing or extra middle names
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Using a nickname instead of legal name
2. SSN mismatch
The SSN provided doesn’t match the SSN associated with the connected bank account.
Common situations where this happens
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The applicant entered someone else’s SSN, but connected their own bank account
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The applicant connected someone else’s bank account
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A proxy or agent connected their bank account instead of the applicant’s
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Small name differences, like middle names being included or left out
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The name field was left blank in the request
What should I do?
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Make sure the name and SSN entered belong to the same person
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Check that the bank account is owned by the applicant
If everything looks correct and the warning still appears, please contact support@kreditz.com for help.